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Are you looking for an experienced agent to help you buy or sell a home? Contact Jim the Realtor!

Jim Klinge
Cell/Text: (858) 997-3801
klingerealty@gmail.com
701 Palomar Airport Road, Suite 300
Carlsbad, CA 92011


Category Archive: ‘Scams’

Email Fraud

It’s happening everywhere – hackers are stealing funds thought to be wired to escrow companies.  It’s a real threat – be careful!  Hat tip GW:

James and Candace Butcher were ready to finalize the purchase of their dream retirement home, and at closing time wired $272,000 from their bank following instructions they received by email.

Within hours, the money had vanished.

Unbeknownst to the Colorado couple, the email account for the real estate settlement company had been hacked, and fraudsters had altered the wiring instruction to make off with the hefty sum representing a big chunk of the Butchers’ life savings, according to a lawsuit filed in state court.

A report by the FBI’s Internet Crime Complaint Center said the number of victims of email fraud involving real estate transactions rose 1,110 percent between 2015 to 2017 and losses rose nearly 2,200 percent.

Nearly 10,000 people reported being victims of this kind of fraud in 2017 with losses over $56 million, the FBI report said.

The Butchers, forced to move into their son’s basement instead of their dream home, eventually reached a confidential settlement in a lawsuit against their real estate agent, bank and settlement company, according to their lawyer Ian Hicks.

The problem is growing as hackers take advantage of lax security in the chain of businesses involved in real estate and a potential for a large payoff.

“In these cases, the fraudster knows all of the particulars of the transaction, things that are completely confidential, things they should not know,” said Hicks, who is involved in more than a dozen similar cases across the United States.

Numerous cases have been filed in courts around the country seeking restitution from various parties. One couple in the US capital Washington claimed to have lost $1.5 million in a similar fraud scheme.

Real estate is just one segment of what the FBI calls “business email compromise” fraud which has resulted in some $12 billion in losses over the past five years. But for home buyers, the fraud can be particularly catastrophic.

“In these cases, the loss can be devastating and life-altering,” Hicks said.

Real estate transactions have become a lucrative target for hackers “because they handle a lot of money and because they have employees who are not the most technically savvy,” said Sherrod DeGrippo, director of threat research for the security firm Proofpoint.

Additionally, hackers often do their homework and “sometimes they know more about the business than the employees do,” she said.

Link to Full Article

Posted by on Sep 23, 2018 in Fraud, Jim's Take on the Market, Scams, Tips, Advice & Links | 1 comment

Sold Before Processing – The Impact

People question how big of a problem it is that listing agents withhold their listings and sell them before inputting them onto the MLS – which denies their own sellers the benefit of open-market exposure, and potentially a better offer.

Above is a sample from today’s MLS hotsheet.

There were a total of 51 properties that were marked either pending or sold, and of those, eight were sold prior to MLS input.

  1. Sellers don’t get open-market exposure.
  2. Buyers get robbed of a chance to purchase the home that might be the perfect fit, AND then wonder why their current buyer’s agent isn’t getting those deals for them.
  3. Other agents are denied the opportunity to earn a living.

But the listing agents get to double-end the commission, so it’s allowed – at least by broker management, NAR, CAR, and the MLS itself; the entities who could do something about it – but who look the other way instead.

Posted by on Jul 17, 2018 in Jim's Take on the Market, Listing Agent Practices, Realtor, Scams, Why You Should List With Jim | 0 comments

Stealing Homes

Those with a paid-off home are only one signature away from losing it.  This former attorney was convicted of a similar fraud, gets out of jail and does it again – but worse.  Hat tip to daytrip for sending this in:

Authorities have charged a West Hills woman with perpetrating a real estate fraud scheme that netted her $2 million, primarily by duping numerous elderly property owners into transferring over their property titles.

Angela Fawn Wallace allegedly befriended the elderly victims — or found properties where the owners were deceased — then obtained the property titles, the Los Angeles County District Attorney’s Office said, according to KTLA. She then allegedly used those titles to secure herself loans.

Wallace faces 72 felony counts, including identity theft and forgery. She pleaded not guilty to the charges Thursday, and faces up to 40 years in prison if convicted on the top charges, KTLA reported.

Wallace’s alleged scheme lasted from June 2014 to January 2017, and involved four properties and two dozen victims including the property owners, estates, trusts and investment companies.

Wallace took out loans secured by the properties and in some cases sold them off to unknowing purchasers, then kept the proceeds. The district attorney said in one case she rented out several units of a multifamily building and kept the money herself instead of handing it to the estate of the deceased owner.

Wallace was previously convicted of forgery in 2003, and recording false documents in 2007.

Link to Article

Posted by on Jul 11, 2018 in Fraud, Jim's Take on the Market, Scams | 2 comments

Redfin Wants Link Back to Listing Agent

The thing that got me fired up was Glenn insisting that portals include a mandatory HTML link back to the listing agent (in fact, Redfin authored the new verbiage to be approved by N.A.R.).

The current rule is that the listing agent has to be mentioned, and Redfin includes the requirement in fine print at the bottom of each listing.  On the right, they pitch you hard to tour the home with them, which I’ll live with.  It’s their website, and if I don’t like it, I can always build my own.

Why does Glenn want the listing agents to get more exposure?

He says that if there is a link back to the listing agents, they will be more likely to input more listings onto the MLS, instead of ‘pocketing’ them.

He doesn’t supply any evidence to support such an idea, and it is unlikely that the listing agents who want to double-dip the commission will give it up easily.  This idea only makes sense as an alternative if we are going to eliminate pocket listings, Coming-Soons, and Sold-Before-Processings.

But nobody is suggesting an end to those techniques.

Since Zillow legitimized the Coming-Soon in 2014, major real estate brokerages and even some MLS companies have followed suit and offer their listings on their website prior to MLS exposure to the open market.  The Coming-Soon genie is out of the bottle, and adding a link back to the listing agent isn’t going to change it.

Is Glenn just an out-of-touch CEO hoping to befriend the industry?  No, he’s not, and we’ve seen previously that he has the killer instinct.  He said this HERE:

“I think he had no idea what kind of savage beast master he was dealing with,” Kelman said.  He continued: “We are wild, freaking animals. You can’t sell more houses for less money any other way. You’ve got to fight and claw for it.”

He owns one of the major portals. If he thinks putting an HTML link back to the listing agent is a good idea, then he should do it himself on Redfin’s website to demonstrate his commitment, and see how it goes.

But he hasn’t done that, which makes you think he is up to something else.  Just like everyone else in the industry, he wants to double-dip more of his own listings, so he can finally put that nickel in his investors’ pocket.

Posted by on Jun 29, 2018 in Jim's Take on the Market, Listing Agent Practices, Realtor, Scams | 2 comments

Redfin is Deceitful

Glenn Kelman of Redfin has been deceiving the public since the day they started the company, and he gets away with it because we don’t have a watchdog department or any enforcement of truth-in-advertising.  We live in a society where anybody can say anything and never be accountable to the truth.

I’ve had enough, and I’m not going to take it any more.

Here are examples:

  • He says Redfin agents sell houses for $3,000 more than traditional agents.  But you can only measure that if we sold the same house on the same day!  He is using averages of different sets of homes, which is apples and oranges – yet it was one of their featured statements on their website for a long time.
  • He says that his sellers save $9,000 over traditional agents.  You can say you charge a lower rate, but you can’t calculate the actual savings until you have the sales price.  Agents don’t sell houses for the same price – houses sell for different prices depending on the agent’s method and expertise.  If I sell the house for $10,000 more than you, then the sellers would MAKE an extra $1,000.  It is deceitful for him to make such claims.
  • He says you will ‘close without a hitch’. A Redfin agent told me yesterday that 100% of his deals have a hitch.
  • He says they are full service.  But then you send out the $50 girl with the least experience of anyone on your team to show buyers around?  If you are ‘full service’, then you should have your BEST agents showing homes.
  • His home-flipping device, Redfin Now, is the biggest conflict-of-interest in the history of real estate.  With Zillow’s Instant Offers, at least they send their staff people to give you a quote to purchase your home, and then direct an independent agent to give you a second quote.  But Redfin offers the whole package together.  But you can’t have it both ways – either you advertise that you are a full service realtor, and thus have a fiduciary duty to get the best deal possible for the seller, OR you are a cash buyer.  But they run their flipping platform off their same website.

They know it’s a conflict too, and have a disclaimer at the bottom of the page:

Can you read print that small?  Me neither, so I got out my magnifying glass.

This is what it says:

Redfin Now is a separate company owned by Redfin.  Agents representing Redfin Now represent Redfin Now only and do not represent sellers in the sale of your home.  If you decide to sell to Redfin Now, neither Redfin nor Redfin Now will represent your interests regarding the sale of your home. For this reason, it is recommended that you seek independent representation in the sale of your home.  You may be able to sell your home on the open market for more money than Redfin Now’s offer price.

People who are drawn to a ‘full-service realtor’ website should get a fiduciary consultation only – that is what’s in their best interest.  If you are running a separate company that buys homes, then it should be on a separate website.

  • The latest is Glenn saying that portals should include links that direct the consumer back to the listing agent.  He says that it will encourage listing agents to stop ‘pocketing’ their listings, and sell them on the open market instead.  But Redfin does the ‘Sold Before Processing’ to their sellers too, so you can’t help but think Glenn has an ulterior motive.

He has lost millions of dollars every quarter since they started 13 years ago – it seems like he will say anything to try to catch up.

Consumer beware!

Posted by on Jun 28, 2018 in Fraud, ibuyer, Jim's Take on the Market, Realtor, Scams, Why You Should List With Jim | 8 comments

Purplebricks Integrity

Here’s a good example of how sketchy the discounters are being with their advertising.  It’s bad enough when they claim that they provide the same service as traditional agents, without providing any proof.

But this video – produced by Purplebricks themselves – gives you a great snapshot of their real integrity.  When asked, “Don’t I have to pay with the possibility of my property not selling”, the expert says, “No…..not really.”

But the answer is yes – you have to pay $3,699 whether the home sells or not.  It takes more prodding by the questioner to get her to deliver the right answer, but it’s still vague and evasive:

The local Purplebricks agent told us that the reason he went there was because he couldn’t hack it anymore as a regular realtor – he needed the salary to live.

If what you got for the money was transparent, the consumer would be better served. But instead, we get peppered with even more lies and deceit paid for by VC money in an attempt to win over the consumer before they figure it out.

Posted by on Jun 19, 2018 in Jim's Take on the Market, Realtor, Scams | 15 comments

Arrests in Wire-Transfer Fraud

The diverting of money being wired into escrow accounts to close real estate transactions is a real problem, but the authorities are on it – they have recovered $350 million!  Unfortunately, they also mention here that $3.7 billion in losses have been reported:

DOJ Press Release

Federal authorities announced today a significant coordinated effort to disrupt Business Email Compromise (BEC) schemes that are designed to intercept and hijack wire transfers from businesses and individuals, including many senior citizens.  Operation Wire Wire, a coordinated law enforcement effort by the U.S. Department of Justice, U.S. Department of Homeland Security, U.S. Department of the Treasury and the U.S. Postal Inspection Service, was conducted over a six month period, culminating in over two weeks of intensified law enforcement activity resulting in 74 arrests in the United States and overseas, including 29 in Nigeria, and three in Canada, Mauritius and Poland.  The operation also resulted in the seizure of nearly $2.4 million, and the disruption and recovery of approximately $14 million in fraudulent wire transfers.

BEC, also known as “cyber-enabled financial fraud,” is a sophisticated scam often targeting employees with access to company finances and businesses working with foreign suppliers and/or businesses that regularly perform wire transfer payments.

The same criminal organizations that perpetrate BEC also exploit individual victims, often real estate purchasers, the elderly, and others, by convincing them to make wire transfers to bank accounts controlled by the criminals.

DOJ Press Release

Posted by on Jun 14, 2018 in Fraud, Jim's Take on the Market, Scams | 1 comment

Fumigation Burglar

A homeowner told police his house was tented for termites, and part of the tenting process included placing cameras inside the house to detect an intruder.

The camera system later alerted the homeowner to the intruder’s presence, and within minutes the Carlsbad P.D. had this house surrounded, but apparently the culprit escaped – though he was caught a few hours later:

Posted by on May 26, 2017 in Jim's Take on the Market, Scams | 0 comments

Wire Fraud by Hackers

It happened to us – hackers got into somebody’s account.

They posed as the escrow officer and tried to divert my buyers’ down payment to the wrong bank account.  Their timing was impeccable too.

Six days before closing, an email was sent to the buyers that looked like a normal email from the escrow officer:

Good morning (buyers’ names),

We are getting close to closing. It is important that we get the Cash to Close to avoid delays in closing.

Please tell me when you would wire the Cash to Close.

Regards, (escrow officer’s name)

The buyer asked for the amount and for wire instructions by email – and the hacker responded three times by email and even sounded like the escrow officer.  This was the tip-off though:

Please find attached the wiring instructions. It is an account of one of our subsidiary company as our main account is currently undergoing compliance audit. As such, any funds entering the account would be held for review which would grossly affect the scheduled closing date.  The total closing cost is X.

The hacker asked for an amount that was within $2,000 of being accurate, and if the buyers had been in a big hurry, they might have just sent it.

Thankfully, Mr. Buyer called the escrow officer direct to verify. The escrow officer was stunned – she hadn’t sent any emails to the buyers that day!

Because no crime was actually committed, the escrow, title, and mortgage companies just shrugged it off.  We won’t ever know who the hackers were, or how they got in, but to call it unsettling is an under-statement.

From my buyer:

We felt very unnerved yet relieved. I couldn’t sleep that night, knowing how close we came to losing a substantial amount of money, by nearly anyone’s standards. I personally felt helpless, because I’m not sure what I could have done to recognize this fraud. We consider ourselves pretty plugged in and so we didn’t think twice about getting a wire request from escrow.

The bottom line is, escrow and bank request a lot of items and need responses ASAP so that escrow proceeds to a timely close. Therefore buyers are, in many cases, reading highly technical documents ‘on the fly’, often from smart phone screens. In my case, this meant that I was usually just skimming documents and electronically signing without really studying the material.

The escrow company did say in their instructions that buyers should call before wiring any funds. I didn’t notice this until after the attempted theft of our money. In the future, I would like to see escrow go back to speaking with buyers more often, instead of just emailing documents for signature. It sets a more personal tone and makes buyers more comfortable in picking up the phone to talk to the escrow agent with questions, rather than always relying on electronic communication.

Some escrow companies are now encrypting their wire instructions, but they are missing the point.  The hackers are way ahead of us!  All they need is a copy of the purchase contract (which agents, buyers, sellers, escrow and lenders email around unsecured), and the hackers can figure out the rest.

They just pose as the escrow officer a day early, and ask the buyers to wire the down payment and closing costs to them!

Posted by on Feb 23, 2017 in Fraud, Jim's Take on the Market, Mortgage News, Scams | 7 comments